Return Policy

At Art by Jess, Inc., we take pride in providing high-quality, personalized art, paint kits, and printed-on-demand products. We understand that sometimes issues may arise, and we are here to help resolve them. Please read our return policy carefully.

Personalized Items

All personalized items are non-refundable. Due to the unique nature of these products, we cannot accept returns or exchanges for personalized orders.

Paint Kits

All paint kits are non-refundable. Once purchased, paint kits cannot be returned or exchanged, but please contact us if you have a problem with an order. 

Printed-on-Demand Products

All printed-on-demand products are non-refundable. These items are produced specifically for your order, and we cannot accept returns or exchanges for them.

Problems or Defects

If you receive an item that is defective or if there is a problem with your order, please contact us within 14 days of receiving your item. We are committed to ensuring your satisfaction and will work with you to resolve the issue.
To report a problem or defect:
  1. Contact Us: Reach out to us through our website with your order details and a description of the issue.
  2. Provide Evidence: Please include photos of the defective item and any relevant details that can help us understand and address the problem.
  3. Resolution: Upon reviewing your request, we will provide a resolution which may include a replacement or other appropriate measures.

Contact Information

If you have any questions or need assistance with a return or issue, please contact us through our website.
By making a purchase on our website, you agree to this return policy. We appreciate your understanding and support of our small business.
Thank you for choosing Art by Jess, Inc.